Zumiez Q3 Profits Highest Ever, Others Report Strong November Sales

The headline says it all. Amidst a down economy, Zumiez has had an exceptional quarter driving same store sales up 14.4% in Q3 and 20.7% in November alone.

Some interesting points to note:

• Juniors was down slightly and remains a challenging area for Zumiez despite the strides they've made over the past year. Unlike PacSun though, Juniors only accounts for 10% of their overall business.
• Private label only accounts for 15.7%, but they intend to grow this
• They're expanding with plans to build stores in Canada and grow the total number of stores from 400 currently to 700-800 over the next few years
• Their e-commerce business increased 165% this year and now accounts for 6% of total sales

Read the rest on Shop-Eat-Surf.

Username: kelly.schoeffel@72andsunny.com

Password: 72andcloudy

Meanwhile, many other retailers reported healthy November sales, bolstered by Black Friday weekend sales. Of PacSun's primary competitors, Abercrombie posted the most impressive sales, while heavyweights American Eagle and Aeropostale saw flat rather flat sales. It should be noted, Forever 21 and H&M were not mentioned.

Abercrombie & Fitch (Total): +22%

Hollister: +22%

The Buckle: +7.9%

Aeropostale: -1%

American Eagle Outfitters: Flat

Gap (total): +4%

Gap: +5%

Banana Republic: flat

Old Navy: +5%

International: -1%

Wet (Total): +7%

Wet Seal: +8.3%

Arden B: -0.3%

Hot Topic (Total): -2.1%

Hot Topic: -14.5%

Torrid: +1.6%

Kohl's: +6.1%

Target: +5.5%

Macy's: +6.1%

Nordstrom: +5.1%

Dillard's: +8%

Chloe Sevigny for Opening Ceremony

Win-win.

Fashionista and Hollywood starlet Chloe Sevigny teams up with Opening Ceremony again for another buzzworthy spring collection that includes everything from apparel to shoes to sunglasses.

A&F Models Are All Store Associates

I didn't know that. All these people work for A&F, they're not ridiculously over-paid models, but they're well on their way to becoming such and quitting their retail jobs. Every year the "Casting Crew" travels to major cities around the world to hold casting calls with store associates who signed up for the opportunity to model. While A&F undeniably has some issues with the moral territory surrounding their hiring policy and printed assets, for that matter, there is a genius kernel in really embracing your store associates as brand ambassadors.

Corporate Campus Spirit

Now we're talkin'. This is the corporate office for Urban Outfitters. How could you come to work with squelched creativity or even be angry in this room? It's so colorful and everyone could see you whining. This is really inspiring for PSun's own corporate remodel. From ArchDaily.

New GAP Online Campaign Integrates Foursquare

The GAP logo debacle aside, they've been killing on the location-based marketing forefront. Again, they up the ante and are now integrating "Add to Foursquare" buttons directly in their online ads.

When clicked, a GAP "To-Do" gets added to your Foursquare profile and enables a 30% discount on a single item. The ad is also location-aware as well, so consumers will be able to associate the To-Do to nearby stores.

To boot, GAP is donating $1 to a charity for every To-Do add.

Read more on Mashable.

Whe know location-based marketing is only going to continue to blow up as adoption rates for Foursquare and Facebook Places increase. AdAge and Trendrr compiled a list of the Top 10 retailer check-ins on Black Friday - the winner, Target with 17,872 check-ins.

Not only is the ROI on these location-based marketing programs direct, i.e. foot traffic, playing in this new, buzzworthy space is generating a lot of PR value that brands won't necessarily be able to reap as easily as these practices become more mainstream.

No better time than now to establish yourself as a progressive and innovative player in the social media space.

Black Friday Roundup

Black Friday drew out both crowds and wallets this year, according to the Huffington Post. The National Retail Federation reported that 212 million people came out for the deals (up from 195 million in 2009) over the course of the 4-day weekend and spent an average of $365.34, up from $343.31 last year.

Total spending on Black Friday marginally increased 0.3% to $10.7 billion this year according to another study by ShopperTrak. Over the course of the weekend, total spending came to $45 billion compared $41.2 billion last year.

Shop-Eat-Surf did a round up of some of the deals retailers were offering. As Kelly pointed out, the stores that seemed to have the most traffic had a massive, store-wide deal (40% off everything; 50% off all sale items) or a time-sensitive deal that rewarded customer’s business early in the day (Gap – 50% off everything until 10am; A&F - $50 gift card for use that day for every $100 spent).

Below are some details around PacSun's offerings and some key competitors - hit the link above to see a slide show of all the store windows and deals.

PacSun

Offered fleece, sweaters and denim, buy one, get one 50% off, all brands.

It also offered guys flannels for $15 until 1 p.m. on Friday. While the store at the Irvine Spectrum wasn’t mobbed, it was the busiest I’ve ever seen it.

And, I had the best service ever. A salesgirl actually introduced herself to me and told me all about the deals.

Macy’s

25% off jackets and some sweaters from action sports brands. Also offered branded Ts two for $34. The section was very busy.

Also had 50% off summer Ts and boardshorts in the back.

Urban Outfitters

By the time I got to Urban Outfitters at the Irvine Spectrum, the salesgirl told me the promotion was over. From 4 a.m. to 10 a.m., Urban had offered 50% off sale goods, she said. She said the line snaked around the whole store.

What amazed me was how busy the store was at 1 p.m. – packed, and it looked like a bomb had gone off. And it was that busy with no big discounting going on.

Tilly’s

Before noon on Friday, all brand screen Ts and hoodies were buy one, get one 50% off.

The rest of the weekend, there were deals on RSQ jeans, junior’s thermals and more, including 25% off boots, excluding Uggs.

GAP

50% off of everything before 10 a.m. The store at Fashion Valley was mobbed, with a line at least twenty deep at all times and clothes thrown everywhere.

At South Coast Plaza, they actually had to rope off lines in front of Baby Gap, with about 100 people waiting to get into the store to shop.

Abercrombie and Fitch

Abercrombie and Fitch was packed at Fashion Valley. Upon entering, the music was extremely loud and there was an overwhelming scent of men’s cologne that I picked up about five feet before going inside. Customers who purchased $100 received a $50 gift card they could use right then before noon.

Hollister

There was a guy handing out cards that smelled of men’s fragrance upon entering. The music, like Abercrombie and Fitch, was incredibly loud. The store offered a 30% off storewide discount before noon and was packed, making it very difficult to navigate the narrow passageways. About fifteen people waited in line to pay.

J. Crews Partners with RCRD LBL for Holiday Playlist

J.Crew is really winning as of late.

Curated playlists from retailers and brands is nothing new, but the partnership with music blog RCRD LBL is what makes this newsworthy.

The killer choice of music doesn't hurt either. The playlist features tracks from Local Natives, Dead Weather, Lissie, and Deer Tick.

Speaking of Local Natives, they would be a really good band for PacSun to support and work with. Very California. And they're killing it right now.

Have a listen to the playlist.

H&M's Virtual Dressing Room

H&M + Augmented Reality + Location-Based Marketing = AWESOME SAUCE.

It's only works at 10 stores in Manhattan. There could be opportunity for us to improve the concept and take it broader.

Read the whole story here.

Urban Outfitters FAIL

Did Urban Outfitters not learn anything from the whole GAP fiasco?

Urban Outfitters takes a considerable design misstep with their newest website redesign that resembles something created in Microsoft WordArt.

UGH.

Facebook Introduces "Deals" for Facebook Check-Ins

With 200 million mobile users, Facebook is going right for Foursquare and Gowalla's jugular with today's introduction of "Deals". Similar to Foursquare "Specials," when you check in somewhere with a deal, you can immediately redeem it by showing the cashier.

The service for retailers is completely FREE like Foursquare and Gowalla, but if the rumors are true and they're looking to start charging retailers to monetize, this could be their coup de grace.

The fashion retailers have already jumped on board:

GAP: A free pair of jeans to the first 10,000 check-ins.
American Eagle Outfitters: 20% off
H&M: 20% off
JCPenney: $10 off a $50 purchase

Interestingly, in lieu of discounts, some retailers are donating money to charities for every check in to help you feel good about your purchase:

REI: $1 to local conservation non-profit
The North Face: $1 to National Park Foundation
Starbucks: $1 to Conservation International

Read more about here.

MUJI apps for iThings

Ah MUJI how I love thee. Behold their new apps designed for iPad and iPhone (but the latter only in Japanese...damn). Each is a seamless extension of their core, cult products: calendars, notebooks and tools for mobility. It's an elegant merger of minimalism, pragmatism and digital technology - and just another way to integrate MUJI's brilliantly simple functionality into your day-to-day.

Andy Irons dies at 32

Three-time world champion surfer Andy Irons died earlier today, reportedly from dengue fever. RIP, dude.

Experimental Retail

Wowza. This is a new conceptual boutique Dwell blogged about in Hollywood. Apparently it's a mix of retail and design commune with everything handmade by local artists with the exception of Mission Bicycles, from SF. Seemed pretty cool, so I skipped on over to check out the website, which is crazy. Can't say I like it, but it's definitely worth a look.

What interests me about this is how they've rearranged the rules of retail. They're still selling product, and not on the cheap either (silkscreened shirts start at $85). But they've also made an environment with a strong guiding mantra, and unique POV. Always inspired to apply some of this broad thinking to our little corner of the mall.

Rue La La Claims 13% of Revenue Comes through mCommerce

Rue La La is basically a Gilt Groupe competitor. Different business model entirely, but still relevant to PacSun and more evidence supporting the value of mobile commerce.

Read more here.

Mobile to Drive More In-Store Purchases than Actual Salespeople During Holidays

More reason for PacSun to invest in mobile in 2011.

We've long known consumers' trust in online reviews and peer recommendations is at an all-time high. As the adoption rate for more powerful web-capable mobile devices like smartphones and iPads, increases, consumers will only rely more heavily on online sources for recommendations.

According to an Ogilvy executive recently said during a Mobile Marketing Webinar, "Mobile will drive more sales in-store than actual salespeople this holiday season as consumers turn to the mobile Web and applications to research products, read reviews and compare prices..."

Some impressive numbers from Steve Madden: "... more than 10.5 percent of his company's total Web traffic is coming from mobile devices, representing 250 percent growth over the past six months.

The footwear brand sold 7,856 products in that time frame via mobile, generating $520,866 revenue, with an average order price of $83.70."

Read the rest here - some good info about SMS, mobile sites, and apps as well.

The PacSun Snow Shop

Mystery solved. PacSun does carry snow but their shred shop is primarily online only, esp. for performance gear. That said, it looks like key "teaser" pieces (e.g., Burton powder pants) are available in store to put them in the game. Prices range from $20 hats to $200+ jackets. All in all, it's really cute stuff though I wish they'd integrated some apres-ski looks. Interesting note: you cannot link directly from Guy's Snow to Girl's Snow.

Wet Seal shows model behavior in social

Wet Seal had great success growing and activating their community this year. Their recent model search generated 300,000 YouTube views, 10 million Facebook fan posts, 100,000 new Facebook fans and 100,000 store visits. As with any effort to marry social media with business, it started with a simple question:

“What am I going to do to really allow [consumers] to participate in my brand? If you can answer that question, then you can structure a completely great social media program,” CTO Kubo said. “The second phase is then, ‘I have to figure out the engagement.’”

Kubo described the model search as “an ‘American Idol’ kind of campaign.” The company ran video teasers from last year’s winners on its Facebook page and asked applicants to fill out an online form and then bring a photo to a Wet Seal store. One-hundred applicants were sent Flip video cameras, which they used to take videos of themselves to post on YouTube. The 100 were then winnowed down to 50 on the basis of YouTube views. Finally, people voted for their favorite on Facebook, with every vote generating a post.

The good news is that big-time engagement doesn’t need to cost big bucks. “This was run by a very junior manager all by herself, and all the prizes, all the travel were sponsored,” Kubo said. “We spent a ridiculously small amount of money on this.”

"Live In These Jeans" Campaign

This summer, AE started the "Live in these jeans" campaign, complete with facebook-posted video and jeans giveaway sweepstakes. I think they made an interesting video depicting their vision of AE values and young lifestyle personality. I think PacSun will have a lot more to offer than people falling though the air and girls posing on male models, but it's a little food for thought.

http://www.facebook.com/video/video.php?v=823035049143

Style advice from The Situation: Be you

"No matter what T-shirt you select, whether it’s fitted, graphic, sequined, bedazzled, crew-neck, deep-V, wifebeater, or what-have-you, it’s about being proud of who you are. If you want to bust out a deep-V that’s safety-cone orange because you think that’s your color, then wear the hell out of that fruity shirt so everybody in the club knows that nobody owns it like you do. Set the trends, don’t follow them. I wear what makes me feel good because I’m at the tip of the spear—the cutting edge of fashion that’s fresh to death. When I see something I like, I grab it. My only system when I shop for fresh apparel is my own primal reaction to what I see, the moment I see it. When I enter a store, I trust my eye to zero in on what’s mint. That’s the single most effective system I have for knowing when to pull the trigger on a purchase. If I find myself hemming and hawing, that’s a clear indication that the garment in question is not destined to make my rotation. I walk away from the rack because I’ve failed to make a connection to those threads. On the other hand, if I know from the moment I see it that that particular piece is going to make me look awesome, I trust my instinct completely and it comes home with The Sitch." - from his new book

How-To Branded "Viral"

Yes, that's the correct term nowadays, isn't it? " "Viral" "? Not that there's a checklist for how to make branded video that people love and rapidly share, but if there were... it might look something like these keen recommendations from Mashable.

Read in the spirit of having fun and getting the most, for the least.